FAQ’s

On arrival at Lakeside you will be asked to complete a registration form before your physiotherapist takes you through to an individual treatment room for assessment. They will record any relevant information including medical history regarding your condition, examine the area to be treated and diagnose where possible the problem. They will then discuss their findings with you, provide you with a treatment plan before commencing treatment. If they feel Physiotherapy is not deemed to be appropriate they will advise you accordingly and recommend further management. With your consent we will advise your GP of your attendance as a matter of course.
Yes, your initial assessment will include treatment.
Please bear in mind that the therapist will want to visibly look at the area being treated and assess movement and therefore suitable loose clothing is advisable. For gym rehabilitation loose comfortable clothing is recommended with trainers as required. We have male and female changing facilities for your convenience.
All appointments are set at 60 minutes including rehabilitation sessions. For your initial assessment if you can arrive 5 minutes early it will allow for the registration form to be completed thereby giving you the full hour with the physiotherapist.
You do not need to have seen a doctor before attending for physiotherapy if you are self funding, however, if you are using private medical insurance you will need to check with your provider first as some do require a GP referral.
All clients are welcome to being a chaperone with them. If the patient is under 16 years of age or has special needs this is compulsory.
We do treat problems and injuries in children of all ages. Please contact us if you would like an opinion as to whether we are the right people to help.
There is a free on site car park with disabled access.
You can pay by card or cash unless you are using a private health insurance and we will then invoice them direct once we have the required authorisation details. We are recognised by the majority of private health companies however if you are unsure please just contact us. Payment is requested at the end of each treatment session by either cash, credit/debit card.
Any information relating to your medical condition eg x rays, scans, reports, referral letters are all useful for the treating physiotherapist.
We are recognised by all major Health Insurance Companies including Bupa, AXA PPP, Aviva, Standard Life, Permanent Health Company and Invoice them directly. Please ensure you have contacted them prior to your first visit as you will be required to provide the name of your Insurance Company, your membership number and/or appropriate claim number to allow us to Invoice them directly.

Facilities

We are a purpose built Physiotherapy Clinic and as such can offer ample parking spaces including disabled parking and have disabled access.

The Clinic offers:

  • Large airy reception area
  • Disabled access
  • Disabled toilets
  • Male and Female changing rooms including showers
  • Five large, fully equipped treatment rooms
  • Large rehabilitation gymnasium including Cybex Isokinetic Dynamometer machine, treadmill, cross trainer, rower, static bikes, wall bars, large couch for early rehabilitation and individual weights and accessories.
  • Pilates room



Lakeside Physiotherapy Clinic Ltd

If you want any information regarding treatment or have any concerns prior to making an appointment please do not hesitate to contact us.

 
  • WHY CHOOSE US
  • COMMON CONDITIONS
  • OUR TEAM

OUR PHYSIOS


Registered Members of The Health & Care Professions Council

Martin Copeland MCSP Dip. RG & RT
Mike Honey B.Sc. (Hons) MCSP
Peter Copeland B.Sc. (Hons) MCSP
Simone Copeland MCSP Dip. RG & RT
Geraldine Whitehead MCSP (Neuro Physiotherapist)

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Opening times update!!

Lakeside will be closing over the Christmas period for redecoration between the following dates:-

Friday 22nd December 2017 and Tuesday 2nd of January 2018!

From the entire Lakeside team, we wish you a very Merry Christmas and a Happy New Year!
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CONTACT US

Address
Festival Way,
Stoke-on-Trent
ST1 5PU

Telephone
01782 205707